Twenty five years ago, Customer Success wasn’t a job title. It was a problem nobody had systematized yet. I built teams and frameworks for it before there was a playbook, and watched it grow from a nice to have into one of the most critical functions in any company. Menopause in the workplace is at that same inflection point today.

The data is finally catching up to what employees have known for years, and the organizations that build a program now, before it becomes a retention crisis, will be the ones who keep their best people and lead the conversation.

Menopause symptoms cost U.S. employers an estimated $1.8 billion a year in lost productivity, and 1 in 10 women say they’ve turned down a job over a lack of menopause support. (Source: Mayo Clinic; Catalyst 2024).